By ordering, you have agreed to the terms and conditions stated on this page.
Shipping - All items are shipped from the United States. We ship via USPS Priority Mail, First Class Mail or Parcel Post (sometimes UPS) depending on the weight to help you maximize and save on shipping fees. Tracking number will be emailed to you once the package has been processed. Please make sure to put our email on your safe sender's list to ensure you receive our communcations.
Important - For international orders, please note that you will be responsible for any custom taxes from your country. Please check with your local post office regarding import fees. Marking packages as 'gift' will not help you save on any potential customs, so please do not ask.
Please note that we cannot be responsible for lost packages, so make sure to watch out for your shipment and file a claim with your post office if the package is determined to be lost in transition.
Returns - We DO NOT accept returns on preorders or pick up item(s). This is because most Japanese retail stores do not accept returns.
However, we can accept returns on in stock items if there's a defect, or if the wrong item was shipped. If you simply no longer want an item you ordered, you will need to pay the return postage. Please take photos, and fill out the contact form with a detailed description of the issue within 5 days of receiving the product(s). You will receive an email with instructions on how to proceed.
If the damage occured during shipping, please file a claim with your local post office. Make sure you save all receipts and tracking number in the case a package is damaged or lost during transportation.
Preorders - Since we accept preorders and provide pick up service, any items marked as "Preorder" will not ship right away. We will note the estimated shipping time on the product. Please note that occassionally a release will get delayed due to unforseen circumstances, and that is beyond our control.
In addition, a lot of Sailor Moon merchandise in Japan can only be obtained via preorder. Some are made-to-order. Once preorder is closed, we will no longer be able to help you purchase the item(s) even after it is released. For some item(s), the release date is simply the day the retailer fulfill the preorders.
Preorders are not refundable and cannot be cancelled. This is because Japanese retailers do not accept cancellations once a preorder is placed. This is very important, so please understand before you place an order.